Your Privacy Matters
By using our website or submitting an enquiry, you consent to the practices described in this Privacy Policy.
1. Who We Are
Durocom Singapore is a mobile car battery delivery and installation service operating islandwide in Singapore. We operate under Singapore law and are bound by the Personal Data Protection Act 2012 (PDPA).
Contact for data matters:
- WhatsApp: +65 8978 9119
- Website: www.durocombattery.com/sg
2. What Personal Data We Collect
| Data | How collected | Why |
|---|---|---|
| Full name | Lead capture form on our website | To address you and personalise our WhatsApp response |
| Mobile phone number | Lead capture form on our website | To contact you via WhatsApp with a price quote |
| Car make, model & year | Lead capture form on our website | To recommend the correct battery for your vehicle |
| Location / address | Shared by you via WhatsApp during booking | To dispatch a technician to your location |
3. How We Use Your Data
Your data is used only for the following purposes:
- Service fulfilment — to respond to your enquiry, provide a price quote via WhatsApp, and dispatch a technician
- Warranty administration — to record your purchase for warranty purposes
- Follow-up communication — to check in after your service regarding satisfaction or warranty claims
- Advertising measurement — to track whether a Google Ads click resulted in an enquiry (using GCLID/GBRAID), so we can improve our ad campaigns
- Website improvement — to understand how visitors use our website using anonymised analytics data
We will not use your data to send unsolicited promotional messages unless you have explicitly opted in.
4. Children's Privacy
5. Cross-Border Data Transfers
Some of our third-party service providers (such as Google and SheetDB) may store or process data on servers located outside of Singapore. We only engage third-party providers that maintain adequate data protection standards comparable to Singapore’s PDPA requirements.
For our Durocom Promax cross-border warranty customers, service records may be shared between our Singapore and Malaysia operations solely for the purpose of processing warranty claims.
6. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be available on this page with a revised date at the top.
We encourage you to review this page periodically. Continued use of our website or services after any updates constitutes acceptance of the revised policy.
7. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach out:
- WhatsApp: +65 8978 9119
- Website: www.durocombattery.com/sg
