Common Questions Clear Answers
Frequently Asked Questions
Find quick answers to the most common questions about our products, services, delivery, and support. Whether you’re a new customer or a long-time partner, this section is here to help you get the information you need—fast.
Help & Support
Got questions? We’ve got answers. Browse through our most asked questions to get quick help on batteries, services, warranty, and more.
1. What type of batteries does DUROCOM offer?
We offer a wide range of high-performance automotive batteries suitable for standard cars, commercial vehicles, and heavy-duty applications.
2. Where are DUROCOM batteries manufactured?
Our batteries are engineered with German technology and manufactured under strict quality controls to ensure durability and performance.
3. How do I know which battery is suitable for my vehicle?
You can refer to your vehicle manual or contact our team with your vehicle’s make and model for personalized recommendations.
4. Where can I purchase DUROCOM batteries?
Our products are available through authorized dealers across Malaysia and Singapore. Visit our [Contact Page] to find the nearest location.
5. Do DUROCOM batteries come with a warranty?
Yes, all DUROCOM batteries come with a standard warranty. Please refer to our Warranty Information page for more details.
6. Can I become a DUROCOM dealer or partner?
Yes! We’re actively expanding. Visit our Partnership page to learn more and apply.
7. How do I claim a warranty for a battery issue?
Warranty claims can be made through our authorized dealers. Proof of purchase and warranty card must be presented.
8. What’s the typical lifespan of a DUROCOM battery?
While lifespan may vary based on usage, our batteries typically last 1.5 to 3 years under normal conditions.
9. Do you provide installation services?
Installation is available at most authorized locations. Contact the dealer near you to confirm services offered.
10. How can I get in touch with customer support?
You can reach us via the contact form, email, or phone listed on our Contact page.
